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Insights

Insights and tips from our experts

Winning With UX Research: ETR’s Guide For Digital Product Success

You are launching a new website, your first big project as the VP of Marketing. The site launches and flops. Traffic starts declining. Customers are leaving faster than you can bring in new ones. What happened? How can you fix it? Could it have been prevented?

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Taking Summer Vacation? Your Customer Experience Might Thank You For It

Sunscreen? Check. Beach read? Check. New perspective on your digital properties due to the neuroscientifically supported notion of perspective taking? Check! Wharton marketing professor and neuroscientist Michael Platt believes that many complex problems can be solved by utilizing frameworks that allow us to more effectively take the perspective of others. He writes: “… stimulating activities

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The Best UX Pattern for a Website Navigation With Dropdown Menus

Here at ExpandTheRoom we are constantly designing and reimagining information architectures and website navigation schemes for our clients. There are many different patterns and unique challenges to address with these projects. Those challenges often become a lot more complex than you realize at the surface level. One question that comes up often is “What is

Kerrin Whipple

Is Your Website Losing Money in an Effort to Save Money?

Before you answer that, ask if you can see yourself in any of the following scenarios: We just launched our site! I’ve moved on to our next project. Our site has been up for a while. No one is complaining and we get solid traffic. All good! Our site is a disaster. Bounce rate is

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Here’s Why Now is the Right Time to Implement GA4

It’s the Perfect Time to Migrate Your Analytics to GA4. Here’s What’s Got Us Excited – and Other Things to Consider Big changes are coming to Google Analytics on July 1, 2023. It is a great time to get their next-gen product, GA4, up and running. Doing this sooner rather than later will ensure your

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How to Plan Content for Your Website Redesign

Imagine you are renovating a house. It will be a smart house that has the capability to do everything you have ever dreamed of: artificial intelligence-based climate controls; a fridge that orders your food when supplies run low; automatically polarizing windows that respond to the sun; all the good stuff! The problem is, most of

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12 Website Best Practices You May Have Overlooked

Clients ask us all the time to re-center their digital thinking. You are not alone. Because the Board Meeting is Friday, because budgets are due, and because that’s the way things go in business, we often find ourselves being reactive rather than proactive. We’ll let you in on a little secret, with 20 years of

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Study Finds Value of WordPress Economy On Par With Tesla

Most people who are versed in the internet know that WordPress is one of the building blocks of the web. What many people don’t know is just what a fundamental and influential building block it is. Recently, ExpandTheRoom’s partner WP Engine set out to answer that question for the first time by commissioning a study

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Content Strategy 101

Download Full Presentation Here I’d like to start with a metaphor. I like to think of content like an iceberg. The tip of the iceberg is really that’s the final product. That’s the content that people consume. When we think about content, this is often what people are thinking about. However, there’s a whole lot

Shannon Ruetsch

Is Your Digital Strategy Primed For the Post-Pandemic World?

As a digital strategy, design, and development agency we have been thinking about what a post-pandemic world looks like for us and, more importantly, for our clients.

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Data Insights Services — Measuring UX Impact and ROI

Data Insights help you go beyond assumptions about what the best solutions for your product are and instead create research-backed, measurable insights on what truly works and what can be improved. Watch or read the transcript on Kerrin McLaughlin’s presentation on how Data Insights can help your team level up.

Kerrin Whipple

Sound Off | Industry Insights from Your Peers: Insurance

Insurance Sound Off is ExpandTheRoom’s survey series designed to spark timely, data-driven conversations within the digital marketing and IT community. In the second edition, ETR reached out to influencers in the U.S. insurance industry to learn how they are responding to the challenges and opportunities created by COVID-19. Key Takeaways Heading into 2021, our survey

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Why Your Digital Agency Is More Important Than Ever

An outside firm can navigate change, invigorate your team, reduce costs, and unlock winning ideas The trend toward in-housing the digital marketing function has been with us for a while now, with a sharpening focus in the past few years. Web development services like Webflow, Squarespace, and Wix promise to bridge the design-to-code divide, allowing

Joe Rosenthal