Insights

The late great business management scholar Peter Drucker once said “any business enterprise has two – and only these two — basic functions: marketing and innovation.” Not surprisingly, most business leaders I work with today recognize that marketing plays a critical role in the success of their organization. But they often disagree on marketing’s definition.

To create the best product possible it is essential to talk to the people whose thoughts and opinions are most important to the end result — both stakeholders, who are crucial to understanding the goals and inner workings of a product, and end users, whose needs, goals, and values must be understood in order to make it effective.